To help make things clearer, we'll break the Policy into sections: refunds, exchanges, shipping, initiating the refund or exchange, and cancellation.Īll that matters is that you don't impose terms that restrict a customer's statutory rights under the applicable law. While Refund Policies vary from store to store, there are some clauses which every comprehensive and legally enforceable Refund Policy should have. There's no need to have a full separate page and document for the Refund Policy in this case.īut, for most businesses, your Refund Policy may easily end up being longer than this short paragraph. That paragraph is the entirety of the Refund Policy, and it's included towards the end of the overall Terms and Conditions. However, if your Refund Policy is quite short, you can absolutely include it as a clause in your Terms and Conditions agreement, like ClearSmile Brace did here: Just including a mention of it and a link to the separate agreement will work and is a good option if your Refund Policy is very long and worth separating. When we say including your Refund Policy within your Terms agreements, we don't necessarily mean including the full text of the Refund Policy. Since you need a customer's consent to your Terms of Use before they purchase goods or services from you, including your Refund Policy within this document means you can assume that the customer consented to them. So, how do you know the customer agrees to your Refund Policy, and how do you ensure that it's binding? By including a mention of your Refund Policy within your Terms and Conditions or Terms of Use agreement. Statutory rights granted to the consumer by law will always supersede any unreasonable or unfair terms in your Refund Policy. you're not agreeing a contract for illegal activity) However, like any contract, these terms are only enforceable if they are: Refund Policies are, essentially, legally enforceable contractual terms between you and the customer. They give you something legally enforceable to fall back on - more on that below.They encourage consumer confidence, which is especially important for new stores or companies operating in competitive markets.They let you make " all sales final" if you want.There are lots of reasons why you should have a Refund Policy, but the most important ones are: This includes companies selling:īasically, if someone pays you for anything, they have a right to know what happens if they're unhappy with what they get.
Who Should Have a Refund Policy?Įvery retailer should provide a Refund Policy. In other words, your Refund Policy sets out what a customer can expect from you if they make a purchase.
What goods are returnable (or which are not).Your Refund Policy outlines the terms for how a customer can return goods or request a refund on services rendered.
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